Withdrawal Terms

EXERCISE OF THE RIGHT OF WITHDRAWAL

To exercise the right of withdrawal, you are required to send the products to the same shipping address shown on the package received.

The refund will be made only after receiving the package/packages containing the items subject to withdrawal.

To allow better management of the case, please insert a reminder inside the package showing the order number, the item code and the payment method for the refund, if different from the one used for the payment .

It is specified that in the case of prize operations, in which the purchase of a good is combined with another good that is sold at a negligible price or even given as a gift, the right of withdrawal will be legitimately exercised with the return of both goods being purchased, given the constraint of the accessory nature of the promoted good compared to the first.

EXCLUSIONS OF THE RIGHT OF WITHDRAWAL

The right of withdrawal is excluded for:

a) the supply of clearly personalized or tailor-made goods,

b) the supply of digital content on non-tangible support,

c) items that cannot be returned for hygienic reasons.

EFFECTS OF WITHDRAWAL AND REFUND TERMS

If you withdraw from this contract, you will be refunded all payments you have made to us (with the exception of outward and return shipping costs, storage costs with the courier and additional costs due to shipping), without undue delay. These refunds will be made using the same payment method you used for the initial transaction, unless you have expressly agreed otherwise. The refund may be suspended until the goods are received.

RETURN OF GOODS

If at the time of the withdrawal declaration you have already received the purchased goods, you must send them back, without undue delay and in any case within 30 days starting from the day on which the products were delivered to your shipping address. The deadline is met if you send back the goods before the 30 day period has expired.

In any case, it will be necessary to insert the original packaging containing the goods in special packaging,in such a way as to safeguard the original packaging of the products from any damage, writing or alteration. We reserve the right to refuse the goods received in the event of failure to comply with the procedure indicated above.

In addition to the above, we hereby reserve the right not to accept shipments of components or products that:

- do not contain original packaging, accessories or manuals;

- have not been carried out in compliance with the provisions on the right of withdrawal provided for by the Consumer Code.

The refund to the customer will be made within 14 days of the return being shipped.